Product architecture
One intelligence layer above existing automotive systems.
We do not replace CRM/DMS. We make them intelligent and actionable.
Customer channels
- AI Voice
- Direct calls
- Feedback
- Dealer notes
Airfra AI Customer Intelligence
- Conversation summarisation
- Intent / issue / severity classification
- Customer history matching
- Repeat concern detection
- Sentiment / churn risk
- Missing data detection
- Routing and escalation
- Next-best action
- Case and task creation
- Audit trail
Operating views
OEM Control Tower
Dealer Portal
Enterprise systems
- CRM
- DMS
- CxMS
- BI
- ERP
- Legacy systems / RPA if needed