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Industry

Manufacturing intelligence,
from shop-floor WhatsApp

Shift handovers, downtime, quality and maintenance signals become structured records and OEE-ready data — without slowing the line.

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  • Voice note → ticket Maintenance · 02:14 · into CMMS
  • Downtime logged Cause + machine · into OEE
  • Shift handover ready Line 3 · 06:00 · auto-summary

The problem

Factories run on WhatsApp between the official systems — shift handovers, downtime causes, quality photos. None of that conversation reaches the MES or the KPI dashboards, and handovers depend on memory.

The information is there. The structure is missing. Workflow Intelligence adds that structure on top of the tools the floor already runs.

How it works

One line photo,
traced end to end.

A shop floor talks through whatever is closest to hand — a photo, a voice note, a group chat, a call. All four arrive the same way, and nothing below is retyped or chased by a human.

Source

  1. 01 Capture
  2. 02 Understand
  3. 03 Structure
  4. 04 Route
  5. 05 Measure
WhatsApp · Line operator · L3 IMG_0413 · 02:14

Four ways in, one queue Read without anyone opening it Extracted into your own fields Delivered to systems you already run Nobody chased the update

  • Line photo
  • Voice note
  • Group chat
  • Inbound call
Photo sent to the line WhatsApp group
«podajnik na L3 stoi, brak czujnika krańcowego — zatrzymałem stację 40»

Feeder conveyor jammed at line 3, station 40. Work stopped by the operator; tonight's output is at risk.

line
L3 · st 40
fault
feeder jam
work_order
conv_l3_40
shift
night
evidence
IMG_0413
blocks
output · −1 shift
  • CMMS work order · high
  • MES downtime · L3 st 40
  • Handover shift log · 06:00
  • + whatever else owns this record

Photo to work order 38s

Any of the four openings above ends in the same five steps. Field names are your existing schema and the destinations are your existing systems — nothing on the floor changes except what happens after the message. The trace above is illustrative.

Who this is built for

Built for the people
who keep operations moving.

What each role stops doing, and what takes its place.

Role

Today

With Workflow Intelligence

Plant Managers OEE from real signals, live

Today

OEE built from spreadsheets days after the fact.

With Workflow Intelligence

Live OEE assembled from real shop-floor signals.

Shift Supervisors Handover written before shift end

Today

Shift handovers depend on memory and a paper note.

With Workflow Intelligence

Auto handover summaries built from chats and KPIs.

Maintenance Leads Tickets arrive with context

Today

Tickets arrive late, missing context and severity.

With Workflow Intelligence

Voice-note tickets routed straight into the CMMS.

Safety Officers Near-misses reported at last

Today

Near-misses go unreported and unaddressed.

With Workflow Intelligence

One-tap near-miss reporting inside WhatsApp.

Quality Engineers Defects carry photo and batch

Today

Defects surface late with no photo or batch link.

With Workflow Intelligence

Structured non-conformance records with traceability.

Operations Directors One live view across lines

Today

No live cross-line picture of throughput and risk.

With Workflow Intelligence

Live multi-line dashboards from real signals.

Use cases

Real scenarios
in this industry.

  • Shift handover summaries

    Handover notes assembled from chats, voice notes and KPIs at every shift change.

  • Downtime tracking

    Unplanned downtime captured with cause, machine and impact — fed into OEE.

  • Quality observations

    Defects flagged in chat become non-conformance records with photos and batch link.

  • Maintenance requests

    Voice-note tickets land in your CMMS with severity, asset and location pre-filled.

  • Safety near-misses

    Anyone on the floor reports a near-miss with photo evidence and escalation.

  • Live OEE dashboards

    Availability, performance and quality computed from real signals, not spreadsheets.

Outcomes

Shift handovers stop depending on memory.

  1. shift chatter in the group
  2. handover summary ready
  3. line hands over
  4. downtime already in OEE

In a pilot, a discrete-manufacturing site in Central Europe added Workflow Intelligence to the WhatsApp groups already running across three shifts. Downtime reasons started arriving with cause and machine attached, handover summaries were waiting at shift change, and OEE on the bottleneck line was computed from real signals instead of retrospective spreadsheets.

Book a 30-min walkthrough

Integrations

Plugs into the systems your plant already runs

Structured production records land where the plant is managed.

Plant systems

  • Siemens MES
  • Rockwell
  • Maximo
  • Custom MES / SCADA

Back office

  • SAP
  • Oracle
  • Microsoft Dynamics
  • Power BI

Frequently asked

Common questions

Will operators have to do more work?
No. Operators continue talking on WhatsApp the same way they do today. Voice and text are accepted equally — there is no new app, no extra forms, no extra clicks.
Can it work in noisy environments?
Yes. Transcription is tuned for industrial noise and accented speech, and short voice notes are the primary input format.
How does it connect to our MES?
Workflow Intelligence has connectors for SAP, Oracle, Siemens MES, Rockwell and Maximo, plus a generic webhook and REST layer for any custom or legacy system.
How is OEE actually calculated?
Workflow Intelligence combines machine signals where available with WhatsApp-captured downtime reasons, quality events and shift schedules to compute the Availability, Performance and Quality components.
Can it support multiple languages?
Yes. Workflow Intelligence transcribes and understands voice notes and messages in multiple languages, and produces handovers and reports in the language your plant uses.
How long does deployment take?
A pilot on one line typically runs in 2 weeks. Full multi-line rollout is usually 4–8 weeks depending on integration depth.

Put your line groups to work

A 30-minute working session on your own WhatsApp groups: we map one line to downtime records, shift handovers and your MES.

Book a Demo
  • No new app for operators
  • EU data residency
  • GDPR-aligned
  • Pilot on one line in 2 weeks

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