Book a Demo
Book a Demo

Choose language

Select your preferred language for the site.

By continuing you agree to our Terms and Privacy Policy .

Couldn't reach the assistant

Open the page

Assembled from this site's own content, so an answer can be incomplete. The buttons open the pages behind it.

Industry

Property maintenance,
run from tenant WhatsApp

Tenant messages, photos and voice notes become structured tickets, work orders and owner reports — routed to the right tradesperson on the first try.

Book a 30-min walkthrough
  • Tenant ticket created Unit 4B · leak · photo attached
  • Routed to plumber First-try match · ETA confirmed
  • Owner report ready Tickets and spend · monthly

The problem

Property managers run whole portfolios from a phone. Tenants WhatsApp issues, vendors WhatsApp updates, owners WhatsApp questions — and nothing makes it into a system of record. Recurring issues go untracked, and owner reports take days.

The information is there. The structure is missing. Workflow Intelligence adds that structure on top of the threads your buildings already run on.

How it works

One tenant photo,
traced end to end.

A building talks through whatever is closest to hand — a photo, a voice note, a group chat, a call. All four arrive the same way, and nothing below is retyped or chased by a human.

Source

  1. 01 Capture
  2. 02 Understand
  3. 03 Structure
  4. 04 Route
  5. 05 Measure
WhatsApp · Tenant · Unit 4B IMG_0562 · 08:03

Four ways in, one queue Read without anyone opening it Extracted into your own fields Delivered to systems you already run Nobody chased the update

  • Tenant photo
  • Voice note
  • Group chat
  • Inbound call
Photo sent by a tenant on WhatsApp
«hay una fuga debajo del fregadero del 4B, el agua está llegando al armario»

Water leak under the sink in unit 4B, Aleksis 12. Ticket opened from the photo; the cabinet floor is at risk.

unit
4B · Aleksis 12
issue
active leak
work_order
plumbing
access
keybox · 4B
evidence
IMG_0562
sla
same day
  • Ticket 4B · high
  • Plumber work order · ETA 90m
  • Owner monthly statement
  • + whatever else owns this record

Photo to work order 37s

Any of the four openings above ends in the same five steps. Field names are your existing schema and the destinations are your existing systems — nothing changes for the tenant except what happens after the message. The trace above is illustrative.

Who this is built for

Built for the people
who keep operations moving.

What each role stops doing, and what takes its place.

Role

Today

With Workflow Intelligence

Property Managers Tickets create themselves

Today

Every tenant message retyped into a system, or nowhere.

With Workflow Intelligence

Tenant messages auto-classified into prioritised tickets.

Building Managers Recurring issues become visible

Today

Repeat problems untracked across units and buildings.

With Workflow Intelligence

Recurring-issue flags per unit, building and root cause.

Vendor Coordinators Dispatch with everything attached

Today

Vendors called one by one, details lost in transit.

With Workflow Intelligence

Structured work orders with photos, address and access.

Asset Managers Vendor performance on record

Today

Vendor performance is anecdotal at best.

With Workflow Intelligence

Time-to-resolution and quality tracked per vendor.

Real Estate Operators A portfolio view that is live

Today

No live picture across dozens of buildings.

With Workflow Intelligence

Portfolio dashboards built from real tickets and spend.

Owners & Landlords Statements without the wait

Today

Owner reports take days to produce each month.

With Workflow Intelligence

Per-owner statements generated automatically.

Use cases

Real scenarios
in this industry.

  • Tenant tickets

    Tenant messages auto-classified into prioritised tickets with SLA and unit context.

  • Vendor dispatch

    Structured work orders sent to vendor groups with address, photos and access codes.

  • Photo evidence trails

    Before and after photos attached to each ticket and unit — searchable portfolio-wide.

  • Owner monthly reports

    Per-owner statements with tickets, spend and incidents — generated and sent automatically.

  • Recurring issue detection

    Units and buildings with repeating issues get flagged so root causes get fixed.

  • Vendor scorecards

    Time-to-resolution, photo completeness and tenant satisfaction tracked per vendor.

Outcomes

Tenant messages become tickets on arrival.

  1. tenant sends a photo
  2. ticket with unit & priority
  3. plumber on site
  4. month-end owner statement ready

With Workflow Intelligence across tenant and vendor groups, a leak photo opens a ticket with unit and priority attached, the work order reaches the right tradesperson with access details included, and the owner statement at month-end assembles itself from what actually happened.

Book a 30-min walkthrough

Integrations

Plugs into the systems your portfolio already runs

Structured tickets and statements land where the properties are managed.

Property systems

  • Yardi
  • AppFolio
  • Buildium
  • MRI

Back office

  • QuickBooks
  • Xero
  • Stripe
  • Custom property API

Frequently asked

Common questions

Do tenants need a portal or app?
No. Tenants stay on WhatsApp. Workflow Intelligence structures what they already send — no change in tenant behaviour is required.
Can it handle multiple buildings and owners?
Yes. Workflow Intelligence supports unlimited buildings, units and owners, with per-owner statements and access controls.
Does it integrate with my property management software?
Yes. Native connectors for Yardi, AppFolio, Buildium and MRI, plus a generic API and webhook layer for any other system.
How is tenant data protected?
GDPR-compliant EU hosting, role-based access control, audit logs, end-to-end encryption in transit and at rest, and per-portfolio data isolation. We never use customer data to train shared models.
Can it support multiple languages?
Yes. Workflow Intelligence transcribes and understands messages in multiple languages — tenants write in theirs, reports come out in yours.
How long does deployment take?
A pilot on one building typically runs in 2 weeks. Full portfolio rollout is usually 4–8 weeks depending on integration depth.

Put your tenant threads to work

A 30-minute working session on your own WhatsApp threads: we map one building to tickets, vendor dispatch and owner reports.

Book a Demo
  • No new app for tenants
  • EU data residency
  • GDPR-aligned
  • Pilot on one building in 2 weeks

We keep the ones the site needs to work. Preferences and anonymous analytics are your call, and you can change it later.

Choose what to allow
Cookie policy